Android phone app has suddenly stopped showing traps

Issues and bugs
#1

A few days ago opened my Android phone Trapnz app at the start of trapping. I was asked if I wanted to update or continue without update. I was in a hurry and pressed continue without an update. Ever since then, I can log in and access my projects, but all the traps have disappeared. I rely completely on the app, which is now useless for me. I notice that at the top right of the screen, the small triangle has a circle moving continuously around it. Can anyone help please?
Phil

1 Like
#2

I am having the same problems. Finding it frustrating, my red triangles marked Karen 01 and Karen 02, not showing at all. Hope it can be sorted.
Karen W

#3

Kia ora @karen.walton @philb Go into the logs and export (email) them to yourself as both CSV and JSON files. Once you have done this, go into the Menu - Settings - Advanced settings and complete a Hard reset this should fix the issue. If you still continue to have an issue contact us at support@trap.nz for further assistance.

#4

Thanks, that worked.

1 Like
#5

Hey there,

I’ve recently taken over a few projects for work and have previously not had issues on my phone with getting the traps to show up. But since starting this new job i havent been able to view any of the traps on my phone via the app.

I’ve tried soft and hard resetting as well as deleting the app and re-installing. I’m having the same issues across both my work Samsung and my personal iPhone, and have tried the above resets with both to no avail.

Cheers,

#6

As a follow up to my above issue.

The problem was solved by adjusting my permissions within the trapping project. At the level I was given I was able to see the traps online, but not in the App. Giving me higher permissions solved this issue.

1 Like
#7

@dthomasdoc this is often an issue with the advanced trapper permission and can be a bit confusing

#8

I am an administrator and today when i added a trap in the field all my traps disappeared. Have uninstalled and reinstalled, cleared cache, soft reset and it does not seem to be able to resync. Samsung S20.

#9

Yeah same for me no traps, trap lines are there. Seems to be increasingly buggy

#10

This issue was likley related to the outage we had yesterday.

#11

has it happened again?

#12

@predatorfreenb are you experiencing this with all your projects or just a couple? If it’s all we suggest you try turning off cellular syncing via the sync button and see if that helps