Bait types disappearing

I have noticed on 3 separate occasions, on 2 phones, and Android and an iPhone the following problem:

Bait types are entered into the phone app. All goes well. Bait station records are created correctly. And so there might be 3 bait types on each phone.

But then a few days later, or a few weeks later, when going to enter a new bait record, suddenly there are no bait types there. Only the “Add bait” button. So the bait types have to be recreated again.

I thought it was just me when it first happened. But it’s occurred twice on my Android phone, and once on another user’s iPhone.

Same here - also 3 of my traps and also the logged kills have disappeared. I’ve deleted the app…

Hmm that is unfortunate. I’m continuing with the app since it does actually work pretty well.

A few bugs to be ironed out of course.

Yep. I have had this happen. iphone os14.2.

We’ve had this happen to 2 more people in the last couple of days. It’s a pain, because we have volunteers filling bait stations, so we set them up with the bait types. Then it disappears…

Hi David,

Apologies. No consolation but it has happened to me too so I know the pain.

We have a new release in testing that we hope will rectify this. Please let us know which version you experience it on though.

I should mention we are about to move those bait configurations to the project level meaning they are downloaded rather than locally stored. They won’t go missing after that and you’ll only need to set it up once for all users.

Andy

Hi Andy, awesome, having them as project settings makes a lot of sense.

An update David, our v4.x.x release should solve this. I believe you’re testing the beta for this, so please let us know if it continues.

Andy

Thanks Andy, will let you know.

By the way, I have a user here on iPhone who could use it. The baits dropping is driving them mad.

How do I get them onto the test version? Do I follow that link you gave me? Or is there another one for the iPhones?

I’ll email you the details…