Clustered trap bug on app

Issues and bugs
#1

I have a lot of sites with more than one trap. These are displayed on the app as 2 or more triangles sitting almost on top of each other. When I tap this grouping, the triangles separate so that I am able to click each triangle individually.

Or, at least that is how is used to work. I find that if I have selected my line, then the triangles separate when tapped, but then immediately converge into their original grouping. This makes entering data on the map view impossible. If I have not selected my line, the the separation and converging works correctly.

I have heard from one other user who has this same issue.

I am using an Android phone, app version 6.0.0

#2

Good morning,

I’ve tried this with v6.0.2 beta and can’t replicate it.

Would be interested to know which if any of these fix the issue:

  1. Restarting the phone.

  2. Performing an app reset via Menu > Settings > Advanced > Reser App.

  3. Re-installing the app.

Thanks,
Andy

#3

Hi Andy,
I tried all three of your suggestions and the issue is still there. Two thoughts:

  1. Have you selected a line, i.e. do you have both a list view and a map view on your app? As I said earlier, the issue does not appear if you do not have a line selected.

  2. You are using a different app version. Can you retry on 6.0.0?

cheers,
Simon

#4

Apologies Simon, I’ve now replicated it. The clustering is working fine, but the ‘spidering’ for collocated installations is failing in the line map.

We’ll take a look, many thanks for the heads up.

Andy

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