Installations wont retire no matter how many times i try

Issues and bugs
#1

Installations wont retire no matter how many times i try

#2

@louieg are you trying to retire them via the website or phone app? Can you give me some examples? If you’d like to tell me via support@trap.nz it may be better as I can ask more detailed questions about your project.

#3

Oh yeh sorry didn’t realise you could only retire them on the desktop. please delete this thread!

#4

@louieg Using the website is a good workaround, but you should also be able to retire installations on the app. Does your phone screen look like the one on this help page when you’re trying to retire them?

#5

@louieg What version of the phone app are you using?

#6

@louieg they can be retired on the phone app, it would be good to know what version of the app you’re using in case it’s a bug

#7

It’s version 6.3.12 (496)

#8

I was trying to retire monitoring sites

#9

@louieg Update your version in the app store, I think that may help you retire the installations. This can be achieved by clicking on the “installation details” in the catch form for the installation.

#10

Thanks, will try that :slight_smile: