Is 6.2.21 the latest version of the App? Any problems detected?

#1

My iphone app is stuck trying to synch and is not showing any traps

#2

Hi Tony,

It is a major upgrade so depending on what version you’ve come from, there may be niggles.

I would suggest:

  1. Try a soft reset (Menu > Settings > Advanced > Soft reset). If that doesn’t help:
  2. Export your logs as JSON, then a hard reset (Menu > Settings > Advanced > Hard reset)

Send the JSON file to support@trap.nz.

Thanks
Andy

#3

Hi Andy, thanks for your reply. The soft reset did not work. Can you please remind me of the process to export logs? Thanks, Tony

#4

Hi Andy, I think I sent you the files! I have done the hard reset and the projects are showing traps, have sync’d and seem ok. Cheers, Tony

#5

So I went out to do my line and there were doubles of every trap so a double would have 4. Had no idea which two to record. Went to move 1 and could not find the move option until I went to the other options to what I had been recording so not sure what data has been recorded or lost. I have tried exporting the data from one of my phones - today I was using an Android - and nothing happens. I can see all todays data though, waiting to be exported but that is all its doing.

#6

Mine also and several other trappers not able to use since Sunday.
It asked for reset and I said layer and now not showing any traps and symbol stuck on rolling
:flushed:

#7

@marianmilnenz follow this help doc and it should be back to normal Resetting the trap.nz ... | Trap.NZ Help & User guides