Is any one else not able to get into there projects

#1

Hi. Is anyone else having problems opening the trap nz. I have been trying for three days. And it just keeps trying to load.

#2

Do you mean on the App or webpage?

I have had no issues today, sometimes the app on the phone gets confused and logoff and on fixes it?

Thanks…Gary

#3

Hi @maryanneason - can you please try logging out and back in. If that doesn’t work please try uninstalling and re-installing the app.

If you are still having problems after that please email support@trap.nz and include your phone model and OS version, and the app version (under the About menu), Thanks.

#4

Hi Dan
I’m way better at pest control than computer skills🤔 if i unstall will it save all my records. Ive been using this app for nearly two years
Cheers Mary

#5

:slight_smile: Yes - all your records are stored on the website. You can safely re-install the app.

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