Lines not showing traps in app and web

Help & Support
#1

Help!
lines all created, traps installed, but lines in app-not there

#2

I’ve sent this through to the development team to check it out for you

#3

Thanks Lanore, we are Birdlife on Codgers.

Frustrating, I’m sure it’s something simple.

#4

Hi there,

I added a regular test user to your project and logged into the app, the lines appear to be showing. Perhaps you had a bad internet connection?

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Try again with wifi access and let us know if you still have issues.

Thanks,

Scott
Trap.nz

#5

Thanks for this, no the lines are there, but the traps are not attached, so in the line on the app for instance it is just blank

#6

Could it be that you haven’t assigned the traps to the line. What lines are not showing traps or what traps should be on a line?

#7

Hi @simyhazard I have found the issue. You haven’t assigned the traps to a trap line. I have pasted the page on the comprehensive user guide that will be able to help you to do this. Bulk editing installat... | Trap.NZ Help & User guides Feel free to use the help desk if you have any other problems

1 Like
#8

Great yip this is it thanks for help.

A little not intuitive, I would have thought when creating lines the traps would be added automatically rather than a double step?

1 Like
#9

Unfortunately as there is usually a lot of lines in a project it may be a little confusing. It is much easier to add line when initially setting up the installation on your project. This can be done both by the website and the trap.NZ App.