New user maps not loading on iOS app

I’m new to I’ve just created an account and created a project which I intend to use for the traps on our farm. When I open the iOS app the map is blank. I’ve tried going to menu and changing to medium or low resolution map tiles but it still won’t load

Click 3 bars at top right corner to open menu.
Click General Settings, put a tick in ‘Enable base map options - topographic’

or on map screen click the ‘layer’ tab above the ‘search’ magnifier glass icon, click on Base map chose either ‘satellite or topographic’ options

The help page is good with these sort of new user questions.

I’ve tried all that, it still hasn’t worked???

I have a new trapper for our project saying he has the same issue. So hopefully I can grab his iPhone sometime and find out a solution for you.