Offline on ph app

Last week TrapNZ was working fine on my phone out in the field. This week out in the same general locations in the field it is saying offline and is just constantly circling on my chosen project as if trying to load the device locations, but it never manages to show them anymore.
I have not changed any settings on my phone as far as I am aware, this is starting to be a real time waster/issue.

Kia ora,

Thanks for getting in touch. What version of the app are you using (Menu > About), and on what device?

Ngā mihi,
The Trap.NZ Team

I’m using Version 4.1.1
On my iPhone (SE)

That is an odd one. You can reset the app by going into Menu > Settings > Advanced and press and hold the reset button. Do check the Menu > Logs to make certain you don’t have records waiting to synched. Take a manual note of those if there are any and reenter them post reset.