Sync error "Access denied for user"

Yesterday I added some monitoring data via the app, plus (re)creating a couple of installations which had somehow disappeared. Almost all the data synced properly on returning to WiFi coverage, except that the records attached to those new stations have failed, with the error “Access denied for user [my name]”.

I created the stations, plus I’m an admin on the project, so there shouldn’t be any permissions issues blocking the upload.

I tried restarting the app, waiting overnight and re-syncing the stations, and also editing the installation date, in case the issue was that my monitoring started “earlier” than the default installation date, but no sync success yet.

Anyone seen and fixed this error, or do I just have to re-enter the data? I don’t think it will be worth the extra time to do a log export for a small amount of data.

1 Like

@christina.g could you export the debug log and email it to us at support@trap.nz