Syncing Issues - Devices added out in field not being added to project

Help & Support
#1

Hi, recently we started putting out monitoring tunnels for our project.

I walked a new line with a colleague. I added the first 8 into trap.nz. No problem. My colleague then added the remaining 2 into her iPhone. All looked good.

That was about 10 days ago. I can’t see the 2 she added (I’m an admin) and she can’t see the 8 I added. She has restarted her phone and restarted the app several times. I don’t think she’s reinstalled the app.

Any ideas please? And just to confirm, users receive updates to the app automatically right? I did see a post not so long ago saying there have been some sync issues fixed in recent releases.

#2

Hi David,

A few questions:

  1. Which project?
  2. App version on each device?
  3. What is her project role? (Admin, manager, advanced trapper, trapper ?)
  4. Are the installations in her App logs?

Andy

#3

Hi Andy, thanks for looking into this. The project is South Titirangi Neighbourhood Network.

My version is 4.1.10 on Android.

She’s an advanced trapper.

I emailed her just now for more details about her version number and logs. This is what she said:

Hi David

TrapNZ doesnt work at all on my phone now that theyve updated the app. I know Tony has the same problem.

I will have to wait to get my new phone before i can enter the locations of the tunnels on the UZZ which i put in this week.

So we’re not having much luck just now with iPhone users (Tony has an iPhone too). Not sure if it’s all of them though.

#4

Tony came around and I reinstalled the app for him. And it now works on his phone. So there was something about the last update/version perhaps.

#5

Andy, she is now on version 4.1.10.

Logs are blank.