Traps randomly disappear while using the app. Sometimes the screen is completely black & unable to do anything, most of the time all detail is present except the traps. This is mostly happening in an area with limited mobile coverage, but also happens on other lines with good coverage from time to time. Sometimes resolved by switching to another project & coming back to the current one, or by closing the app & opening again. Problem seems to be on both Apple & Android phones. It’s making it difficult to enter results while the line is being checked, with the result of volunteers forgetting to do it later then they’re home. Any suggestions please?
I have similar problem but my iPhone does not show any traps even with good Wifi reception.
I think the problem started with recent app update.
I can see all my traps on website.
Thank you for your reply.
I’m not aware of a resetting option. Do you mean deleting the app and reinstalling it?
@rogerxnz no, if you click the link I have put above, it will give you the instructions to reset the app
I’ve ended up having to uninstall and reinstall the app, as when the screen is completely black there is no option to do anything at all.
I have the same problems when I’m off line there is no way back except a paper and pen or notes. I’m not a trap nz fan
Will confirm next time traps are checked which will be in the next two weeks.
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I think so but the problem seems to have gone away without any intervention.
I was dreading having through the process of saving the data.and reinstalling the app.
Problem appears to have resolved, though traps can now be VERY slow loading, especially when changing between lines. At least they do appear and stay.