Hi Lenore,
I act as trap.nz support to members of our project. I’m getting a number of users, including myself, that lose access to assigned traps on the phone app map occasionally. By losing access I mean the traps ‘disappear’ from the map. I advise them that the usual way to ‘fix’ this is to log off the app and then log on again, However in some cases this doesn’t work and a deinstall/reinstall of the app is required.
I looked on my phone (android) for a less drastic way to fix this and under settings/apps/trap.nz/storage
there is a Clear data and Clear cache option (Is this new? I’m on V 6.3.321 of trap.nz).
A couple of issues.
Is this a known problem and if so is anyone working on a fix?
If logging off then on doesn’t fix the problem then what’s the next thing to try? ‘Clear Data’ seems to be similar to a deinstall/reinstall in that logging in again results in the same queries as a fresh install.
Would just ‘Clear cache’ be better to try first?
Thanks, John
Kia ora @jaybee thanks for telling us about this. We hadn’t heard about it before. I do suggest you check the app store for the latest version of the app this may help with the issues you are encountering.
Also if anyone has moved an installation on the app this retires the original one and creates a clone with the same code. In this situation the assigned members are no longer assigned to it, and will need an administrator to assign the installation to them or they won’t appear on the map.