Some records not syncing from phone application

As title says, occasionally a record or 2 doesn’t sync properly once I’m back in cell reception. If I check the project log in the app, it has the small cloud symbol next to the record that hasn’t synced. Tapping on the cloud seems like it doesn’t change anything.
Anyone have a fix? Other than manually checking the log for this problem and manually entering it into the system again?

Here is a screenshot of it, hopefully it this uploads right…

I just had a similar issue.
I went out and checked all the traps, recorded everything, then got back home, connected to the home network, and all the log records were there, but the app said I was not online, and the records were not syncing.
I spent about 15 minutes trying to get it to sync - no joy.
I force stopped the app, restarted it, and now there are no records of today’s trapping.
Can we get a feature that saves a txt log to the phone, so that at least I can get the data if the app crashes.
A text file log for each day would be great.
Right now - I am superbly P’d off - a bad end to an atrocious week!

Just had the same issue you had Ted, lost about half of today’s bait station records :cry:
Makes it a pretty unreliable way to record data

Hi Jade and Ted,

Yes apologies, we had an issue with record syncing in marginal network coverage particularly exacerbated when added images. The fix for that introduced the problem you experienced (it also hit us on our project so we felt the pain too.) It was isolated to v3.1.12 and has been resolved in v3.2.4

Ted, we like the idea of the local record which is outside of the app, we’ll work on something of that nature for a future release.


Hi, just had same problem today. Using the 3.2.4 version. In order to log info using the app, do I ned to be listed as editor? I am member administrator for the group. Should I be able to record info using the app? Thanks Robyn.

Hi Robyn,

As an administrator you can do everything, editor status won’t give you any more rights.

If you can give us some details on what failed and when (a screenshot of the failed record would suffice) then we can take a look.


Hi Andy, I am currently using phones with no SIM, so no mobile network. Trapping records from the 29th uploaded no issue as soon as the wifi network was in range. However records from the 30th have not, and tapping the synchronise option on the log does not appear to force upload. We are using Samsung J2 phones and v3.2.4. Are we best to aquire some burner sim with data, or will it be possible for a force upload to be made in the near future? Cheers, Amy

Hi All,

I’m having a very similar issue. Records for trap checks on certain traps just won’t upload regardless of coverage and won’t synchronise when going through the project log synchronise option even when connected to wifi. Please find the screenshot attached.

Hi Pest-tech,

We are releasing v3.4.13 shortly which has had a focus on this. I’m assuming you are on v3.2.4.


Correct. Thanks for the update.