Hi All,
I’m having a very similar issue. Records for trap checks on certain traps just won’t upload regardless of coverage and won’t synchronise when going through the project log synchronise option even when connected to wifi. Please find the screenshot attached.
Hi Pest-tech,
We are releasing v3.4.13 shortly which has had a focus on this. I’m assuming you are on v3.2.4.
Andy
Correct. Thanks for the update.
Hi Andy & Pest-tech. Funny enough the issue has reappeared? Just back from off-the-grid fieldwork and was surprised that my trap records didn’t sync. All the traps in the project log are red. Tapping the cloud symbol causes the App to crash. Using version 4.1.3 at the moment. Any suggestions?
Kia ora Ursula,
Could you try logging out, closing the app, then opening it and logging back in? Your logs should still be there, though if you want to play it safe, note them down in case they do disappear.
Failing that, definitely make a record of your logs, then reset the app Menu > Settings > Advanced > RESET APP.
If you’re still having issues after trying that, please email me at support@trap.nz
Ngā mihi,
The Trap.NZ Team
I can confirm that the problem still exists in version 4.1.3. Tapping the synchronise button terminates the app.
Thanks everyone. We’ll take a look at this one asap.
Andy
Hi Andy, I’m having the same problem on the my Iphone. Out of the bush yesterday and data wont sync. The other party member used Android and their data synced OK. Like the others, I can see the records in the log but when I hit the sync button it throws me out of the app.
Kia ora Lindsay,
Thanks for the heads up. Can I ask how long you had the app offline for?
It is a frustrating edge case where the automatic retry period expires, after which it reverts to the manual resend button (which is broken in that release.) Not many people are offline for extended periods and I think this is where the bug comes to a head.
Annoyingly there isn’t an easy way to ‘resend’ the data with that button broken. For that run you’ll have to treat the log as a notebook and re-enter the data (either in the app or on website.)
We found the bug and it is already fixed pending release.
Again thanks for letting us know !
Andy
Thanks Andy for your quick response and great to hear this is being resolved. I have manually extracted info from log as suggested.
My app continued to log me out everytime I left it and then took a long time to reload. I have deleted the app and reloaded it and now it appears to be working OK again. Be good if these bugs can be sorted. Overall the app appears to be much more stable offline than it was, I havent had it crash in the field for some time.
Another issue that could catch people out is that the GPS location often freezes and shows you at a previous position, pushing the GPS button doesnt resolve this when it is frozen, my work around on my iphone is to close the app (not log off) and reopen then it quickly relocates your actual position. Be good if this could be sorted eventually.
Also, I understand you are working on a filter for different trap types? If so this will be helpful as I have both A24s and DOC 200s and it can get cluttered.
Hi Andy,
Perhaps the extended period of time in the field without network coverage explains why all 122 records just disappeared in the process of synchronising the data at the end of a run? Maybe sync’ing the app half way through that run would be safer. Such a bummer!
That is disappointing. Android or iPhone?
Update: this is fixed from version v4.1.5
This has been happening to me, and I’m on app version 6.0.13. Any fix? I have logged in and out, synced project, pushed the cloud button on the top right-hand corner.
We have done a little work in this space on v6.0.14 and later. These are in beta testing now, and looks to be resolved. It will be released shortly.
Feel free to send us your exported logs if you’d like that one entry recorded.
I have version 6.0.18 and it’s still happening to me saying “access denied for user”
I am also having this trouble with certain random records, it looks like the troublesome ones are from a few days in June. Not a whole day’s records though.
I’m guessing this is why this project also comes up with a yellow caution sign on the main log in page on the app!
Edited to add I’m on 6.1.3, project is Te Nukuroa o Matamata and the two days with a few stuck logs are 21 and 22 June 2023
Second edit to add I just had a look on my personal phone (usually use my work phone for records but I do have the app on both) and it has some problem ones as well. I welcome any advice on how to make everything match up again!
Hi Tui,
If you can send us your logs to support@trap.nz we can take a look at why.
Out of interest were they the initial record after the trap was installed?
Andy
Cool thanks Andy, I’ll do that.
I think so actually, I didnt open all of them but a couple I looked at were the install and initial set I’m pretty sure.
It seems to be the initial set records that have the trouble
